ProForm customer support is poor according to my year lengthy problem on another elliptical I purchased from their store. I bought the additional warranty they offer in which a specialist can come towards the home if there’s a repair due to my past encounters with exercise equipment Following a year of the terrible machine and lots of visits through the technican they finally returned my profit full (most likely to eliminate me giving them a call)(I’m able to on-site visit and wait as i do other work on the pc). Additionally they allow me to keep your lemon machine. (they did not want to cover shipping it anywhere) Research, Research and research just before purchasing anything. Obtain a waranty on exercise equipment if available.
Surprisingly I finally received a phone call from MAC Services that will the warranty work with Proform. However , I must find out the broken parts that should be changed. I attempted to achieve that including parts take presctiption order. I had been told to create a scheduled appointment after i get the new parts. If I didn’t find out the correct parts then your specialist will need to make another visit for that repair. After 4 hrs of set up which horrible customer support experience I’d never purchase a Proform product again. I’m glad which i a minimum of got it on Amazon . com and they’ve been very encouraging in attempting to resolve these problems on my small account.